Privacy Policy

Rendel online store privacy policy statement

This Haaja & Arwo Design description of file and privacy policy statement has been prepared in compliance with the Personal Data Act, sections 10 and 24, and the General Data Protection Regulation (EU) (GDPR).

Latest update: 20 April 2018

1. CONTROLLER

Haaja & Arwo Design Oy
Hallituskatu 17 A 21 A
FI-50100 Mikkeli, Finland

Contact person:
Miia Haaja
miia(a)haaja.com

2. WHOSE DATA ARE BEING PROCESSED

Users of the website and online store customers

3. THE PURPOSE OF THE PROCESSING OF DATA

We collect personal data for the purpose of maintaining customer relationships. The legal bases for the processing of personal data are an agreement between us and the statutory obligations pertaining to the agreement. Providing the personal data is required for the conclusion of the agreement. In other words, if you choose not to provide your personal data, you cannot use our online store to order the items in it.

4. DATA CONTENT OF THE REGISTER

The data stored in the register only include the data you provide us with, for example:

  • Name
  • Telephone number
  • Email address
  • Company/organisation
  • Website
  • Role/title
  • Other data concerning the customer relationship and orders

Your personal data are received by, for example:
Our online store and its employees, the settlement agent in charge of receiving your payment,
the transport company in charge of delivering the items to you, the accounting employees of the online store and the IT company in charge of administrating our website

5. REGULAR SOURCES OF DATA

The data stored in the register are retrieved, based on the customer’s consent, from sources such as messages sent via online forms, email messages, telephone calls, social media services, agreements and other events where the customer hands over their data.

6. DATA RETENTION PERIOD

The default data retention period is the duration of the validity of the customer relationship agreement maintained with the use of the data. The default personal data retention period for marketing purposes is six (6) months, after which the data will be erased.

7. EXTERNAL PARTIES PROCESSING YOUR DATA

Possible parties include MailChimp, Paytrail, Woocommerce, Microsoft, Posti, Matkahuolto, for example

8. REGULAR DISCLOSURE OF DATA AND TRANSFERRING DATA OUTSIDE THE EU OR EEA

The data are not regularly disclosed to other parties. The data can be made public insofar as agreed upon with the customer.

Whenever possible, your data will be stored in data centres located in Europe (Finland). Some of the service providers mentioned above might create back-up copies of their data outside the EU or EEA.

9. PRINCIPLES OF THE REGISTER’S PROTECTION

The management of the register is performed carefully and all data processed by automated means are protected appropriately. Whenever the register’s data is stored on Internet servers, the level of sufficient physical and digital data protection is appropriately ensured by the third party (service provider). The controller sees to it that the stored data, server access credentials and other critical information concerning the security of the personal data are processed confidentially and only by those employees who are required to perform these tasks in order to fulfil their role of employment.

10. RIGHT TO INSPECT DATA AND RIGHT TO REQUEST THE RECTIFICATION OF DATA

All persons included in the register have the right to inspect the data on them stored in the register and to request the rectification of inaccurate data or the completion of incomplete data. If a person wants to inspect the stored data on them in the register or request a rectification, the request must be sent to the controller by email. If necessary, the controller may request the requester to provide a proof of their identity. The controller shall reply to the customer within the time period defined in the General Data Protection Regulation (EU) (default period one month).

11. OTHER RIGHTS CONCERNING THE PROCESSING OF PERSONAL DATA

Persons included in the register have the right to request the erasure of the personal data concerning them from the register (“the right to be forgotten”). Likewise, data subjects have other rights defined in the General Data Protection Regulation (EU) such as requesting the restriction of the processing of personal data in certain circumstances. The requests must be submitted to the controller by email. If necessary, the controller may request the requester to provide a proof of their identity. The controller shall reply to the customer within the time period defined in the General Data Protection Regulation (EU) (default period one month).

12. COOKIES

This website uses cookies. Cookies are small text files stored on the user’s device by their browser. Cookies are used, for example, to store the user’s data when the user navigates from one page of an Internet service to another. The use of cookies is always subject to the user’s consent.

Source and additional information (Finnish Communications Regulatory Authority)

Terms & conditions | Toimitusehdot | Tietosuojaseloste | Privacy Policy

Ordering Terms

Delivery
All parcels are delivered to address you have given during confirmation. To avoid inconveniences please specify your address as precisely as possible.

Confirmation

Once we have received your order, we’ll send you an e-mail order confirmation. Don’t lose the order confirmation, in case you need to contact customer service.

Payment service provider

Payments with Visa, Visa Electron and MasterCard

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Shipping costs

Shipping fees are 6 euros in Finland. Shipping outside Finland is 20 euros.

Contact us

Contact us by email: info@rendelmovie.com

Maksupalvelutarjoaja

Maksunvälityspalvelun toteuttajana ja maksupalveluntarjoajana toimii Paytrail Oyj (2122839-7) yhteistyössä suomalaisten pankkien ja luottolaitosten kanssa. Paytrail Oyj näkyy maksun saajana tiliotteella tai korttilaskulla ja välittää maksun kauppiaalle. Paytrail Oyj:llä on maksulaitoksen toimilupa. Reklamaatiotapauksissa pyydämme ottamaan ensisijaisesti yhteyttä tuotteen toimittajaan.

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 0207 181830

Verkkopankit

Verkkopankkimaksamiseen liittyvän maksunvälityspalvelun toteuttaa Paytrail Oyj (2122839-7) yhteistyössä suomalaisten pankkien ja luottolaitosten kanssa. Käyttäjän kannalta palvelu toimii aivan kuten perinteinen verkkomaksaminenkin.

Yhteydenotto

Ota yhteyttä sähköpostitse: info@rendelmovie.com